Frequently Asked Questions
RimRubber is #1 online car tyre marketplace. We have established partnerships with multiple distributors, a wide range of tyre brands, and numerous fitment centers across Bahrain and KSA. RimRubber provides a convenient and user-friendly platform for customers to shop for and purchase the best tyres.
The process is simple: you can visit RimRubber's website and browse through our extensive selection of tyres. Once you have chosen the desired tyres, you can select a fitment center that suits your convenience. After completing your purchase, you can then pick up your tyres at the chosen fitment center on the selected date and time. This streamlined process ensures a hassle-free experience, making it easy for you to find the right tyres and have them installed at their preferred location.
By offering a comprehensive network of distributors and fitment centers, RimRubber aims to provide customers with a seamless and efficient tyre shopping experience. Whether you're in Bahrain or Saudi Arabia, RimRubber is committed to offering quality tyres and convenient service to meet your needs.
Visit our website: Start by visiting our website at rimrubber.com.
Browse and select tires: Explore our wide range of tires available on our website. You can conveniently view different tire options, brands, and sizes to find the perfect fit for your vehicle.
Place your order: Once you have selected the desired tires, proceed to place your order through our secure online platform. Provide the necessary information, including your preferred area, date, and time for the tyre arrangement.
Confirmation and arrangement: After placing your order, our team will review it and confirm the details. We will then arrange for the tyres to be available at the specified area, date, and time you have selected.
Get your tires: On the scheduled date, visit the designated area to receive your tyres. A team will be there to assist you with the tyre fitting and any additional services you may require.
RimRubber, KSA's #1 online car tyre marketplace, offers a wide selection of tyre brands to choose from. We have partnerships with various distributors, providing customers with access to a diverse range of tyre options. Currently, RimRubber offers tyres from over 30 leading brands.
With such a wide selection of tyre brands available, RimRubber ensures that customers can find the perfect tyres to meet their specific needs and preferences.
- Michelin tyres
- BFGoodrich tyres
- Goodyear tyres
- Annaite tyres
- Arisun tyres
- Firestone tyres
- Kumho tyres
- Continental tyres
- Dunlop tyres
- Bridgestone tyres
- Pirelli tyres
- Falken tyres
- Toyo tyres
- Nexen tyres
- Matrax tyres
- Sailun tyres
These tyre brands provide customers in Saudi Arabia with a variety of options to choose from based on their specific requirements. RimRubber strives to offer a comprehensive selection of tyre brands to ensure that customers can find the right tyres for their vehicles.
With RimRubber, you have the convenience of purchasing your tyres online. There's no need to visit a physical store to make your purchase. You can browse through their selection of tyres on their website, select the ones you need, and complete the purchase online. Once your purchase is confirmed, you will be notified when your tyres are ready for fitting. At that point, you will need to visit the fitment center at your appointed time to have the tyres fitted to your vehicle. By following this process, you can enjoy the convenience of purchasing your tyres online and have them fitted at your chosen fitment center. RimRubber aims to provide a seamless experience, allowing you to select a convenient date, time, and area for fitting your tyres, ensuring a hassle-free and efficient service.
Scheduling an appointment for tyre installation is a straightforward process with RimRubber. Here's how you can do it:
Select Tyres: Browse through the available tyre options on the RimRubber website and choose the ones that meet your requirements. Add them to your cart.
Proceed to Checkout: Once you have selected the tyres, proceed to the checkout page to complete your purchase. Provide the necessary billing and shipping information.
Choose Fitment Center: During the checkout process, you will have the option to select a fitment center location. Choose the one that is most convenient for you.
Select Date and Time: After selecting the fitment center, you will be prompted to choose a date and time for your tyre installation appointment. Pick a date and time slot that works best for your schedule.
Complete Payment: Once you have selected the fitment center, date, and time, proceed to the payment step to finalize your order. Make the payment online through the available payment options.
Appointment Confirmation: After successful payment, you will receive a confirmation email with the details of your appointment, including the fitment center location, date, and time.
Attend the Appointment: On the scheduled date and time, make sure to visit the selected fitment center for your tyre installation. It's important to arrive on time to ensure a smooth and prompt service.
When you purchase tyres from RimRubber, tyre installation and wheel balancing are included at no additional cost, except for installment orders. This means that for regular purchases, you won't have to pay extra for fitting the tyres onto your vehicle and ensuring proper wheel balance.
However, it's important to note that the free fitting and wheel balance offer is not valid for installment orders. Installment orders may have different terms and conditions regarding additional services.
Wheel alignment, on the other hand, is not included in the free fitting and wheel balance offer. Wheel alignment is an additional service that may be required if your vehicle shows signs of misalignment, such as uneven tyre wear or steering issues. You have the option to purchase the wheel alignment service during the ordering process or pay for it separately at the fitment center.
RimRubber offers different options for tyre installation and delivery to cater to different customer preferences and needs. These options include:
Regular Tyre Fitment: This option is available for all customers, irrespective of the payment method chosen. With regular tyre fitment, customers are required to visit the designated fitment center to have their tyres fitted onto their vehicle. This is the standard method of tyre installation and provides a convenient and efficient way to get your tyres installed by professional technicians.
For customers who make a full payment for their order, the regular tyre fitment service is provided free of charge. However, if the order is an installment payment, additional charges may apply for the fitment service.
Mobile Fitment: RimRubber also offers a mobile fitment service, which is available for selected brands and areas. With mobile fitment, a team of technicians will come to your preferred location, such as your home or office, to install the tyres on your vehicle. This option provides added convenience and saves you time by eliminating the need to visit a fitment center. Please note that mobile fitment may come with an additional cost depending on your area and the selected brands.
Delivery Only: If there are no fitment centers available in your current area for the desired tyre brand, RimRubber provides a delivery-only option. This means that the tyres will be delivered to your house or preferred location without fitting. You will receive the tyres and can arrange for the installation at a local fitment center of your choice. The delivery-only option ensures that you can still get the desired tyres even if a fitment center is not available nearby.
When placing your order on RimRubber's website, you will have the option to choose the most suitable tyre installation or delivery method based on your preferences and availability. RimRubber aims to provide a range of convenient options to ensure a seamless experience for your satisfaction.
Please note that the availability of mobile fitment, fitment centers, and delivery-only options may vary depending on your location and the selected tyre brand.
The mobile fitment service is available for a variety of tyre brands. Please note that the specific brands eligible for mobile fitment may vary depending on the location and availability. To provide you with a general idea, some common tyre brands that are often eligible for the mobile fitment service include Michelin, BFGoodrich, Goodyear, Continental, Dunlop, Bridgestone, and more. When you choose the mobile fitment option during your tyre purchase, the eligible brands will be displayed for you to select from. RimRubber strives to offer a convenient and flexible tyre installation experience, allowing you to have your tyres installed at your preferred location for added convenience.
RimRubber accepts a variety of payment methods to accommodate different customer preferences. The accepted payment methods on RimRubber include:
Debit Card (Mada): You can use your Mada debit card to make a direct payment for your tyre purchase. Simply enter your card details during the checkout process to complete the transaction.
Credit Card: RimRubber accepts major credit cards, allowing you to make secure payments using your credit card. Enter your credit card information during the checkout process to complete the transaction.
Apple Pay: If you have an Apple device, you can use Apple Pay as a convenient and secure payment method. Simply select Apple Pay during the checkout process and follow the prompts to complete your purchase.
Tamara: RimRubber offers installment payment options through Tamara. With Tamara, you can split your payment into four equal monthly installments with zero-rate interest. Select Tamara during the checkout process to avail this option.
Tabby: Tabby is another installment payment option available on RimRubber. You can choose to divide your payment into four equal monthly installments with zero-rate interest by selecting Tabby during the checkout process.
These payment methods provide flexibility and convenience, allowing customers to choose the option that best suits their needs when purchasing tyres on RimRubber.
Yes, RimRubber offers installment payment options to provide flexibility for customers. You can choose to pay for your purchase in installments using either Tabby or Tamara.
Tabby: With Tabby, you can split your payment into equal monthly installments. RimRubber offers a four-month installment plan with zero-rate interest through Tabby. This allows you to spread the cost of your purchase over a period of four months, making it more manageable.
Tamara: RimRubber also offers installment payments through Tamara. With Tamara, you can divide your payment into four equal monthly installments with zero-rate interest. This allows you to pay for your purchase over time without incurring any additional charges.
By offering installment payment options, RimRubber aims to make tyre purchases more affordable and convenient for customers. The availability of these options may vary depending on your location and eligibility.
RimRubber offers two installment payment options for your convenience:
Tabby: With Tabby, you can split your payment into equal monthly installments. RimRubber provides a four-month installment plan with zero-rate interest through Tabby. This allows you to divide the total cost of your purchase into four equal payments, making it more manageable and budget-friendly.
Tamara: RimRubber also offers installment payments through Tamara. With Tamara, you can divide your payment into four equal monthly installments with zero-rate interest. This allows you to pay for your purchase over time without incurring any additional charges.
Both Tabby and Tamara provide flexibility in payment, allowing you to spread the cost of your purchase over time. The availability of these installment options may vary based on your location and eligibility.
Yes, all tyre brands available on RimRubber are generally eligible for installment payments. This means that you can choose to pay for any tyre brand from RimRubber's selection using the available installment payment options, such as Tabby and Tamara. The eligibility for installment payments is typically not restricted to specific tyre brands but is applicable to the overall purchase amount.
The duration of the tyre installation process can vary depending on several factors, including the number of tyres being changed, the specific fitment center, and the efficiency of the technicians. On average, it typically takes around 30 to 45 minutes to change all four tyres on a vehicle. However, it's important to note that the time can vary from car to car and based on any additional services or checks that may be required during the installation process.
If you need help understanding your tyre size, you can reach out to RimRubber for assistance. They provide support through WhatsApp, where you can contact them and ask for the necessary help in understanding your tyre size.
Alternatively, you can visit the following link: https://rimrubber.sa/decoding-tyre-size/. This link provides information and guidance on decoding tyre sizes, which can help you understand the different aspects of your tyre size such as width, aspect ratio, rim diameter, load index, speed index, and manufacturing date. By referring to this resource, you can gain a better understanding of your specific tyre size and make informed decisions regarding your tyres.
Yes, RimRubber provides warranties for all tyres sold from us. These warranties are provided by the official distributor. You can find detailed information about the tyre warranties by visiting the following link: https://rimrubber.sa/tyre-warranties/. By visiting this link, you will be able to access all the warranty details for the purchased tyres.
The return and refund policy for tyres at RimRubber is as follows:
If you identify a mistake with your order or need to return your tyres, please contact RimRubber's Customer Support. They will assist you in finding a prompt and easy resolution.
If the products you ordered are unavailable with the distributor at the time of sale or within 15 days of your purchase, you have two options:
a. Choose alternative products.
b. Request a full refund, unless the delay is due to force majeure (unforeseeable circumstances beyond the control of RimRubber). If you choose an alternative product, any difference in order value will be refunded to you or collected from you, as applicable.
If you change your mind before your tyre fitment, RimRubber offers two options:
a. Store credit: You can receive a store credit for the amount paid.
b. Refund: You can request a refund, but please note that an administration and restocking fee of 10% will be deducted from the refund amount.
It is important to note that all orders must be fitted or picked up within 15 days from the date of purchase. If the period exceeds 15 days, a storage fee of 5% of your order value per day will be charged.
Once tyres have been fitted to a vehicle, it is not possible to return them. Therefore, it is important to make sure of your selection before fitting the tyres.
For further clarification or assistance regarding the return and refund policy, please contact RimRubber's Customer Support.
To decode your tyre size, you can visit the following link: Decoding Tyre Size: Choose the Right Fit- RimRubber(https://rimrubber.sa/decoding-tyre-size/)
This link will provide you with detailed information on how to decode your tyre size and understand the different components of a tyre size. It will explain the meaning of numbers and letters found on the sidewall of your tyres, such as tyre width, aspect ratio, tyre fitting type, diameter, load index, and speed index. Understanding these specifications will help you choose the right tyres for your vehicle.
The delivery process for purchased tyres from RimRubber typically involves the following steps:
Once you have completed your purchase of tyres, RimRubber will process your order.
The tyres will be shipped from the fitment center to the desired location. This process usually takes about 4-6 days.
During the delivery process, you will be provided with updates and tracking information so that you can keep track of the progress of your shipment.
You can then arrange for the fitting and installation of the tyres on your vehicle according to your convenience.
It's important to note that the exact delivery process and timeline may vary depending on various factors such as your location and any additional services or options you may have selected during the purchase process. For more specific information regarding the delivery of your purchased tyres, it is recommended to contact RimRubber's customer support directly.
Yes, we offer exclusive discounts on all our tyres. Additionally, some tyres are marked as "special offer," which means they are available at a discounted price for a limited time or until they are sold out.
Yes, you can track the status of your tyre order by contacting our customer support team via WhatsApp. They will be able to provide you with updates and information regarding the progress of your order, including the estimated delivery date and any other relevant details.
The appropriate time to change your current tyres depends on various factors, including their age, tread depth, and overall condition. Here are some general guidelines to consider:
Tread Depth: Tyres have tread wear indicators (usually small raised bars) built into the grooves. When the tread wears down to the level of these indicators, it is a sign that the tyres need to be replaced. Additionally, it is recommended to consider replacing tyres when the tread depth reaches 2/32 of an inch (1.6 mm) for regular passenger vehicles.
Age: Tyres deteriorate over time, even if they have sufficient tread depth. It is generally recommended to replace tyres that are more than six years old, regardless of their apparent condition. This is because the rubber compound can degrade, reducing grip and safety.
Visible Damage: Inspect your tyres for any visible signs of damage, such as cuts, bulges, or sidewall cracks. If you notice such issues, it is advisable to replace the tyres as they can compromise safety.
Performance: If you notice a significant decrease in traction, handling, or braking performance, it may be an indication that your tyres have worn out and should be replaced.
Remember, these are general guidelines, and it is always recommended to consult with a qualified tyre professional for a thorough inspection and personalized advice based on your specific driving conditions and vehicle requirements.
Yes, you have the option to leave a review or provide feedback for RimRubber. Once you have purchased and fitted your tyres through us, you can leave a review on our Google Maps listing. This allows you to share your experience, provide feedback on our products and services, and help others make informed decisions. We appreciate your feedback and strive to continuously improve our offerings based on customer input.